Perhaps you don't need on-going, proactive management of your IT infrastructure, you simply want assistance in solving technical issues when they do arise from time to time.

ByteLogic also provides an IT Service Desk for organizations that need technical support for their IT systems and networks. We provide cost-effective on-call support across a broad range of technologies from leading IT and communications vendors.

If you are an SMB who cannot justify the cost of hiring permanent IT staff, or you are experiencing high levels of support requests and need to expand your own capabilities, or you simply need support for a specific roll-out, we can help.

From a flexible, pay-per-incident support option to a fixed-price support contract tied to specific SLAs, (and tiered to match the needs of any size business), we will work with you to understand your technologies and service requirements to provide a customized solution that can either extend your current IT service or take care of it entirely.

We provide dedicated support staff to provision troubleshooting and support services, both on-site and remotely. Our support team has extensive knowledge of a wide range of technologies:

• Enterprise Server Support (Active Directory Server, File Server, Application Server, Database Server, Email Server, Web Server, Middleware)
• Network Support (LAN, WAN, VPN, Wireless, Broadband, Security)
• Storage (NAS, SAN)
• Virtualization
• Desktop Support
• VoIP and Unified Communications

Key benefits

    •   After hours support available
    •   Fixed price, fixed scope support contracts or choose flexible pay-per-incident support
    •   Clearly defined SLAs and 1 hour response times for critical incidents (with support contract)